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Posting Date: April 8, 2026 – April 30, 2026
Organization: Plan Institute
Position Type: Full-time, contract to May, 2027, hybrid
Anticipated Start Date: Early June 2026
Compensation: $60,701, plus benefits cost sharing, RRSP matching, and potential bonuses
About the position
We are looking for a detail-oriented and community-minded Program Coordinator whose values align with our mission and vision. As part of the program team, the Program Coordinator – Helpline will support the planning, implementation, outreach, and evaluation of several key Plan Institute programs and initiatives, in particular our Disability Planning Helpline and learning initiatives. The individual in this role must be able to work independently and in collaboration with Plan Institute team members, contractors, and our partner organizations. The Program Coordinator –Helpline must be a strong communicator who is comfortable offering direct support to community members and providing presentations.
Our organization is team-based, and we work closely together to deliver our programs and projects. We value the unique skills and abilities that everyone brings to the team and look to incorporate everyone’s talents into the work we do.
Tasks and Responsibilities:
Lead contact:
- Coordinate Disability Planning Helpline support for individuals with disabilities, families, and professionals by triaging incoming queries and referring people to the Helpline advisor and/or other resources and supports that best suit their needs.
- Directly contact people reaching out to the helpline as needed, for example, to collect additional information or to provide more basic information and resources. Please note that this position has a high call and email volume, and the Program Coordinator will be making anywhere between 30-100+ calls/month.
- Complete follow-up with individuals six months after they access Helpline support to assess their situation and offer further support if needed.
- Mail out resource and information packages to all Helpline callers who request this.
- Maintain per query tracking of Helpline referrals sent to each advisor on the Helpline team.
- Support the administration and management of the Helpline, including providing direct support for helpline advisors, conducting research, collecting invoices, and supporting monthly meetings.
- Update and create training/informational resources for helpline advisors, and other resources as needed, in collaboration with the Program Manager and other relevant team members.
- Manage the set up of in-house webinars and workshops. This includes planning, scheduling, back-end set up, resource development, and supporting the webinar hosting and moderation as needed. Please note that some events are scheduled outside of regular working hours.
- Support event registration and participant communications, and monitor [email protected] email.
Supporting:
- Attend in-person events on behalf of Plan Institute across the Lower Mainland of BC as/if needed, as well as virtually. This may include:
- Coordinating and facilitating an exhibitor table at a conference or fair-type event and preparing materials for the event
- Supporting introductions and live moderation of question-and-answer sessions
- Support outreach efforts and resource development as needed.
- Support data compilation and reporting for all project and program initiatives as required.
General:
- Coordinate and support various elements of all Plan Institute projects and programs. In collaboration with the Program team, contribute to project proposals and work plans, carry out deliverables, coordinate aspects of completion and final reports to funders.
- Develop and maintain a strong working knowledge of key disability benefits including the Disability Tax Credit (DTC), the Registered Disability Savings Plan (RDSP) and the Canada Disability Benefit (CDB).
- Contribute to our government and corporate partnerships projects.
- Support volunteer recruitment and volunteer opportunities, training, and supervision.
- Liaise with partners on projects and initiatives, maintaining relationships and expanding partnerships where appropriate.
- Participate in and seek out training opportunities for staff, contractor team, and organizational partnerships.
- Additional project and program support as required.
Role Requirements:
To be considered for this position, your application must clearly demonstrate how you meet the skills and experience as outlined below
- Excellent communication, interpersonal, and connection-building skills.
- Ability to work collaboratively with a diverse group of people.
- Exceptional time management and multi-tasking skills.
- Exceptionally organized and detail-oriented, while maintaining flexibility and adaptability.
- Initiative-taker with the ability to work with minimal supervision.
- Experience providing support to others through phone and email.
- Experience with program administration and support.
- Experience working with organizational partners, including individuals and other organizations.
- Experienced with Microsoft Office, including Word, Excel, and PowerPoint.
- Previous paid or unpaid work within the disability community or other marginalized communities.
Role Assets:
- Knowledge of the Registered Disability Savings Plan (RDSP), Disability Tax Credit (DTC), and other disability benefits.
- Understanding of and experience in the disability advocacy movement as well as the concept of asset-based community development.
- A personal connection to disability.
- Experience with community outreach and education, including facilitating presentations.
- Experience with Zoho One, Asana, and Zoom Webinar.
- Having a valid BC driver’s license and occasional access to a vehicle that can be used to travel to and from events.
How to Apply:
Please apply here. Please note that applications will only be accepted through our application form.
- Job posting closes on Thursday, April 30, 2026, at 11:59pm.
- We thank all applicants for their consideration of this position. Shortlisted applicants will be contacted after the posting closing date.
- If you have any questions about the position, please contact [email protected].
Plan Institute is committed to a safe, inclusive, and collaborative environment in which all individuals are treated with respect and dignity. As such, individuals from diverse backgrounds, including race, national or ethnic origin, sexual orientation, gender identity, disability, and mental illness are welcomed and encouraged to apply.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Accessible formats and communication supports are available for applicants by request; please contact [email protected].
