Here are some answers to the most frequently asked questions about the webinars and workshops that we offer. If you have any other questions, please contact us at [email protected].
Can I attend the webinars from anywhere in Canada?
Yes, but all of our webinars are scheduled in the PST/PDT time zone. All of our webinars, except for Wills, Trusts, and Estate Planning in BC, are relevant nationally.
Click here to convert the webinar time to your local time zone.
Are webinars accessible to people who are deaf or hard of hearing?
We recommend attending the webinar on a computer or mobile device with the Zoom app installed. The webinar’s pre-recorded presentation includes integrated captions and ASL interpretation. During the live Question and Answer portion, there will be no ASL interpretation. All webinars include live captioning throughout the entire session.
Click here to find ASL Interpreted Webinars.
Are webinars available in other languages besides English?
We offer interpreted sessions for the Disability Tax Credit, RDSP Level 1, and Wills, Trusts & Estate Planning in BC Webinars. Sessions will include live interpretation for the Question and Answer portion.
Languages include: ASL, Arabic, Farsi, Mandarin, Punjabi, and Spanish.
Click here to find an upcoming webinar in your language.
Is the webinar pre-recorded?
The presentations for our webinars are pre-recorded, while the Question and Answer portion following each presentation is conducted live.
Will the webinars be recorded for viewing later?
Yes. Our webinars are recorded and will be made available for viewing to all registrants within 24 hours after the webinar. Each webinar recording will be accessible for one month after the webinar has been concluded.
Should I take notes during the webinar?
Taking notes is not necessary as all webinar registrants will be emailed a link to view the webinar recording and access the webinar closed captions for up to one month after the webinar. Additionally, after the webinar has concluded, all participants will be directed to a short 1-2 minute survey. Once you submit your survey response, you will be redirected to a webpage that will include all of the webinar resources, including a detailed notes package of the presentation slides.
I’m no longer able to attend the webinar or in-person workshop I registered for. Can I register for another session?
Yes. All our webinars/workshops are offered free of charge and are scheduled on an ongoing basis. If you are unable to attend, please contact us at [email protected] to cancel your registration.
Click here to register for an upcoming webinar.
Will I be able to ask questions throughout the webinar?
Because the webinar presentation is pre-recorded, there will be limited opportunity to ask questions during the presentation. We encourage you to write your questions down if you are attending via phone-in, or by typing them into Zoom’s Q&A box if you are attending using Zoom. We will answer all questions in the order they were received during the Question and Answer portion, and attendees will have the opportunity to unmute themselves to ask their questions verbally.
My question didn’t get answered, and I still need help. Who do I contact?
In the survey that all attendees will be directed to after the webinar concludes, there is a dedicated section where you can request support from one of our helpline advisors. You can write your question(s) and contact information there and expect a follow-up within a few business days (our current wait times for Helpline support are 4-8 business days). You are also welcome to reach out to our Helpline at any point by calling 1-844-311-PLAN (7526) or emailing [email protected].